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Quote Check / Review Themes

What Las Vegas Locksmith Reviews Praise And Complain About

By Jack Mathes, owner of ABC Lock and Safe in Portland, Oregon, with over forty years at the trade. Author Source

We counted the themes in public locksmith reviews, first for the Las Vegas valley and then for the whole country. Speed earns the most praise. Price causes the most complaints.

  • 190Recent Valley Reviews Read
  • 184Of Those Gave Five Stars
  • 3,788Reviews In The National Set
  • 1,263National Reviews At One Or Two Stars

What Praise Looks Like In The Valley

We read the 190 most recent reviews for 20 locksmith listings in the Las Vegas valley, dated from June 2025 to August 2026. 184 of them gave five stars, and only 3 gave one or two.

Of the 145 happy reviews that included words, here is how often each theme came up.

  • Fast Arrival56
  • Kind And Professional49
  • Fair Or Clear Price20
  • Car Keys And Fobs17
  • Skill And Know How12
  • Lockout Help8

Speed leads by a wide margin. People remember how many minutes it took. Manners come next. Price is named less often in praise than either one.

A locksmith in a red work shirt kneeling at a glass storefront door with his tools on the floor
Reviews most often praise how fast the work got done.

What Complaints Look Like

Recent valley reviews hold too few low ratings to count themes, so we used a larger set. It covers 3,788 reviews of 50 busy locksmith listings in 41 metro areas, Las Vegas among them. 1,263 of those reviews gave one or two stars.

  • Price Or Billing638
  • Rude Or Careless228
  • Late Or No Show157
  • Scam Or Rip Off Words133
  • Damage Or Drilling112
  • No Answer When Called48

About half of all low reviews talk about the price or the bill. A separate hand count of the same set found 188 reviews, or 16.7 percent of the low ones, that said the final charge was far more than the quote.

The Las Vegas slice of that set is 80 reviews of one busy listing, picked from both ends of the scale. In its 36 low reviews, rude or careless service came up 8 times, price 6 times and a late or missed visit 5 times.

Do Owners Answer Reviews

In the national set, owners replied to 2,144 of 3,788 reviews, or 57 percent. A reply to a complaint tells you someone is reading. It is a fair thing to look for before you call.

How To Read Reviews Before You Call

  1. Sort by newest. A shop can change owners, and old praise may not match the crew working today.
  2. Open the low reviews and look for the word quote. One story is noise. The same price story told five times is a pattern.
  3. Check that the reviews name real jobs, such as a rekey, a car key or a lockout, and not only stars.
  4. See if the owner replies, and how.

Then use what you learned on the phone. Ask for the business name, the license number and one total price. If you want the wording ready before you dial, this call script from Locksmiths of Las Vegas covers each line.

If A Locksmith Cheats You

You can report it on the Federal Trade Commission fraud report page and on the Nevada Attorney General complaint page. Keep the receipt, the phone number you called and any text messages.

How We Counted

  • Each review was matched against a short list of words for each theme. One review can count in more than one theme.
  • Valley reviews come from a locksmith directory that stores the newest public reviews for each listing, 14,571 reviews in all.
  • No review is quoted here and no business is named.

Want A Price You Can Hold Them To

Call at any hour and ask for the total before anyone drives out.

Call (702) 903-7350